These Terms and Conditions govern the use of our website and regulate the contractual relationship between our store and customers who purchase furniture products through the website.
By accessing the website or placing an order, users confirm that they have read, understood, and agreed to these Terms and Conditions in full.
These terms are governed by the laws applicable in Australia, including Australian Consumer Law.
Certain features of the website, such as order history and saved delivery details, may require the creation of a personal account.
Users agree to provide accurate and up-to-date information and to update their details if changes occur.
Login credentials must be kept confidential. All activity conducted through a user account is deemed to have been carried out by the account holder unless proven otherwise.
Our store reserves the right to suspend or terminate accounts in cases of misuse, fraudulent activity, or violation of these Terms and Conditions.
To the extent permitted by law, our store is not responsible for losses arising from improper use of the website or the submission of incorrect information.
Product descriptions and images displayed on our website are presented with care. Minor variations in colour, texture, or dimensions may occur due to manufacturing processes or screen display differences and do not constitute defects.
All prices are displayed in the applicable currency and include applicable taxes unless otherwise stated.
If a product becomes unavailable after an order is placed, customers will be notified as soon as possible and offered an alternative where available or a full refund.
Prices and availability may be updated at any time without affecting confirmed orders.
Orders are placed through the online purchasing system available on our website. Submitting an order constitutes an offer to purchase.
A contract is formed only once order confirmation has been issued via email.
Accepted payment methods include:
American Express
Discover
JCB
Mastercard
Visa
All transactions are processed through secure, encrypted payment systems. If a payment cannot be successfully completed or contains incorrect information, the order may be cancelled automatically.
Once payment has been successfully completed, orders are generally processed within 1–5 business days.
Processing Cut-off Date:
After dispatch, the estimated delivery timeframe is 5–12 business days, depending on destination and courier service conditions.
For more details, please refer to our Shipping Policy.
For more details, please refer to our Order Cancellation Policy.
Our store accepts returns only. Direct exchanges are not offered. This approach is due to product availability, variations, and sizing being managed across different logistics facilities, which makes it impractical to guarantee immediate exchanges.
Customers may request a return within 25 days of receiving their order.
Returned items must meet the following conditions:
Returns will not be accepted for items that are used, damaged, altered, or missing original packaging.
For more details, please refer to our Return, Exchange, or Refund Policy.
Information is used solely for contractual purposes, customer support, technical administration, and legal obligations.
These Terms and Conditions are governed by the laws of Australia.
In the event of a dispute, both parties agree to attempt an amicable resolution first. If no agreement is reached, disputes will be resolved through the appropriate legal channels under Australian law.
For questions regarding these Terms and Conditions, orders, or website usage, please contact us using the details below:
Email: care@cozyupbase.com
Phone: +65 (871) 07415
Address: APT BLK 258 YISHUN STREET 22 #01-63, SINGAPORE 760258, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 3:00 pm (Australian time)
Delivery Area: Australia
loading
