This Shipping Policy outlines the conditions, processing timeframes, and delivery arrangements for orders placed through our website. All shipments are handled in accordance with applicable regulations in Australia and based on the details confirmed at the time of purchase.
Deliveries are available exclusively within Australia.
Orders are prepared and dispatched with the support of logistics service providers to ensure consistent delivery performance across Australian regions.
All products ordered through our website are eligible for free shipping within Australia.
No minimum order value is required. Any changes to shipping arrangements will be clearly presented before order confirmation.
Once payment has been successfully completed, orders are generally processed within 1–5 business days.
Processing Cut-off Date:
After dispatch, the estimated delivery timeframe is 5–12 business days, depending on destination and courier service conditions.
Customers may contact support for delivery-related inquiries.
All prices displayed on our website include applicable taxes in accordance with Australian regulations.
No additional charges are expected at delivery unless otherwise stated during checkout.
Once an order has been dispatched, customers will receive an email containing shipment tracking details.
Delivery progress can be monitored at any time using the tracking information provided.
For inquiries regarding shipping or customer support, please contact us using the details below:
Email: care@cozyupbase.com
Phone: +65 (871) 07415
Address: APT BLK 258 YISHUN STREET 22 #01-63, SINGAPORE 760258, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 3:00 pm (Australian time)
Delivery Area: Australia
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