Warranty Policy
1. Introduction and Scope
This Warranty Policy outlines the warranty coverage applicable to products purchased through our website. It applies to all customers who purchase products for delivery within Australia.
This policy is provided in addition to rights and remedies available under Australian Consumer Law, which cannot be excluded or limited.
2. Warranty Coverage
We provide a limited warranty covering manufacturing defects and faults in materials or workmanship under normal domestic use.
Unless otherwise stated on the product page, the standard warranty period is 12 months from the date of delivery.
The warranty applies only to the original purchaser and to products used in residential settings.
3. What Is Covered
The warranty may cover the following issues, subject to assessment:
- Structural defects resulting from manufacturing faults
- Material defects that affect normal use
- Faults that occur under normal and intended use conditions
Where a defect is confirmed, we will determine the appropriate remedy in accordance with Australian Consumer Law.
4. What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, neglect, improper assembly, or improper maintenance
- Damage caused by accidents, impact, or unauthorised modifications
- Issues resulting from commercial or non-residential use
- Variations in colour, texture, or natural materials that do not affect functionality
- Products altered or repaired by unauthorised third parties are not covered under this warranty.
5. Warranty Claims Process
To submit a warranty claim, customers must contact us and provide the following information:
- Order number or proof of purchase
- Description of the issue
- Clear photos or videos showing the defect
Our support team will review the claim and may request additional information to assess the issue.
6. Remedies
If a warranty claim is approved, remedies may include:
- Repair of the product
- Replacement of the product or defective parts
- Refund, where repair or replacement is not feasible
The type of remedy provided will be determined in accordance with Australian Consumer Law.
7. Limitation and Consumer Rights
This Warranty Policy does not exclude, restrict, or modify any rights or remedies available under Australian Consumer Law.
Customers are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.
8. Changes to This Warranty Policy
We reserve the right to update or amend this Warranty Policy at any time. Any changes will take effect once published on the website.
9. Contact Information
For warranty-related enquiries or to submit a warranty claim, please contact us using the details below:
Email: care@cozyupbase.com
Phone: +65 (871) 07415
Address: APT BLK 258 YISHUN STREET 22 #01-63, SINGAPORE 760258, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 3:00 pm (Australian time)
Delivery Area: Australia